Q: I got a Hero through divination, but the card didn’t appear in my inventory.
A: You might have received a Hero shard. You will need to collect more shards to combine into a Hero card.
Q: I used 8500 diamonds to divine 10 times, but received no legendary ones.
A: The first time you use 8500 diamonds to buy a 10x divination, it guarantees a Legendary hero. After that, when your total divination with diamonds reaches 10, you are guaranteed to get either an Epic or Legendary hero.
Q: I can't personalize my system avatar with my favorite hero avatar.
A: The avatar for a Hero will be available to use when that Hero reaches purple quality or above.
Q: I bought a monthly card (supreme card), but never received it.
A: Please check under "Daily Quest." You can claim your daily allowance from the monthly card each day.
Q: I bought diamonds in the store, but I didn’t get my diamonds.
A: Please provide us with a screenshot of the receipt of this payment and we will get your issue resolved ASAP. You can upload the screenshot to an image hosting site and send us a link.
Q: If I buy the supreme card, will it add 300 points in my VIP EXP each day?
A: VIP EXP increases according to the amount of diamonds that you buy directly. You will receive VIP EXP for the upfront diamonds you received, but not for each daily allowance.
Q: Can I receive double diamonds again after I already purchased the first time?
A: You can only get double diamonds when you recharge the first time for each diamond bundle.
Q: I can’t make a payment. It says that I need to contact iTunes about this payment.
A: You can try again or check your credit balance to make sure you have enough funds. Please contact Apple if the issue persists.
Q: How to know my Character ID(CID)?
A: Click your avatar on the top left corner of your in-game system. You will find your Character ID.
Q: Why didn’t the diamonds I spent increase my VIP EXP?
A: You only receive VIP EXP when you purchase diamonds, not when you spend them.
Q: Why can’t I send stamina to 5 Facebook friends for the Daily Quest?
A: This quest is only available to players who sign into the game with their FB account.
Q: Can reputation tokens be used to buy shards? How can I get them? Is it only during daily reward or every arena match?
A: Yes, they can be used to buy shards. You can get them from daily rewards and weekly rewards. Having a higher rank in Arena will earn you more reputation tokens each day.
Q: How do I get stamina?
A: There are 4 ways to get stamina.
1.Click the stamina icon to purchase stamina with diamonds;
2.Purchase Stamina Orb in VIP store;
3.You can collect stamina from your friends in-game;
4.You can worship if you participate in guild.
Q: How to use XP Dust?
A: You can level up heroes with XP Dust.
Q:What time do game functions reset on the Medusa Server?
A: The Medusa Server currently resets at 3:00 AM (GMT-4).
Q: When will the new server open? When will we get new events?
A: You can follow our Facebook page and official site to get all the latest news such as new server launches and new events. Thank you for your support.